SHOP POLICY

SHOP POLICY

- Please be sure to review the policy thoroughly. When visiting and/or purchasing from Isla Trix you are agreeing to the policy. You will be bound by these terms and conditions. If you do not agree with any of the policies please do not use or purchase from Isla Trix.

- Please review the 'Process & Shipping' Policy before placing an order. Isla Trix reserves the right to make changes to the online shop, products, prices, policies, and terms and conditions at any time without prior notice. It is recommended that you review the Shop's Policy each time you visit the Isla Trix website to stay updated and in agreement with our policy.

-Isla Trix does not allow refunds. ALL SALES ARE FINAL. Exchanges are offered under certain conditions:

- Unsatisfied with order: If you receive your order and are not satisfied by any reason contact islatrixshop@gmail.com within 3 days of receiving your order to work out an exchange or possible store credit. Any exchange for higher product value will result in you paying for the remaining balance. If chosen Store Credit, you will receive a value of the product only. Tax & Shipping will not be included in store credit refunded. YOU ARE RESPONSIBLE FOR ALL SHIPPING FEES regarding product being shipped to you or returned to ISLA TRIX.

- Received an item that is damaged? contact islatrixshop@gmail.com to further discuss a solution.

- Received an item with incorrect customization(s)? (ex: incorrect spelling, wrong size, or a metal mix up) contact islatrixshop@gmail.com to further discuss solution, Subject to fee may apply if fault is not done by Isla Trix.

- Need to Re-Size an item? Note** All material cost for items being made larger are covered entirely by you, including tax & shipping. Please contact islatrixshop@gmail.com for re-sizing;

    Chokers & Necklaces - Smaller $5 , Bigger $10 (add chain extender up to three inches) , Re-do Chain You will be subject to pay for material cost + tax and shipping (length will determine price)

    Bangles - Smaller $10. Bangles cannot be made bigger. If you need a bigger size, an entire new bangle will need to be made + You will be subject to pay for material cost + tax and shipping (size will determine price

    Rings (Stamped & Wave) - Smaller $5.00. Rings cannot be made bigger. You will be subject to pay for material cost + tax and shipping (size will determine price) *If you need a bigger or smaller ring you will be charged 50% of original price + the return of the original ring for a new ring to be made.
    ALL EARRINGS, CUSTOM ORDERS, SALE PURCHASES, AND ITEMS WITH CUSTOM STAMPING ARE NOT RETURNABLE, EXCHANGEABLE , OR REFUNDABLE.

 

- VERIFICATION EMAIL: Please make sure that you submit an email address that is checked regularly as all important emails regarding your order will be sent to that email.

 

- PRODUCTS: Descriptions for products are & can be subject to change without notice. Even though I try to be as precise as possible, I do not warrant that the product's descriptions and/or content are accurate or error free. Please contact islatrixshop@gmail.com prior to purchasing the product(s) with any questions or concerns you might have regarding the specific item(s).

 

- PRICING: Prices for our products are subject to change without notice.

 

Isla Trix does not offer price adjustments or price matching.