PROCESS & SHIPPING
- All orders are handmade (made to order) and can take up to 15 business days (Monday - Friday) to be processed and shipped. Orders placed on a Friday after 12pm &/or over the weekend will not be processed until the following Monday.
- If you need your order before the 15 day processing mark, please contact me as I do offer "Rushed Orders" (for a $15.00 fee) as an option.
- Cancellation of an order must be done within 24 hours after the order has been placed. Once the 24 hours are up, the order will begin processing.
- Once your order has been shipped, you will receive a confirmation email with your tracking number. Please allow up to 24 hours for your tracking number to show correct status of shipment. Shipment time depends on your location and which shipment method you choose.
- Isla Trix is not responsible for any lost or stolen packages that are provided with a tracking number.
* If you have any questions regarding your order, please contact firstname.lastname@example.org.
- $5.50 Flat Rate - USPS First Class Shipping w/tracking 3-5 days.
- $12.50 Flat Rate - USPS Priority Mail Shipping w/tracking 7-10 days
*Note: If any additional cost is found to be required at the time of mailing, you will be contacted by email for your approval to add extra cost.
By placing an order for international shipping, the customer agrees to pay all taxes and customs duties when the package arrives in country. Packages that must be processed through customs may take extra time, so please allow for this when trying to estimate a delivery date. Isla Trix is not responsible for additional costs.